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Staff Training

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Here at Oliver’s we have a real passion to develop our staff to enable us to be able to give you the customer the best possible service from Farm to Fork.

We take pride in the quality of our products but to enable these to reach you to the highest standard we also ensure that our staff are trained to the highest possible standards.

We work alongside a training provider called Positive Outcomes who support us to deliver City & Guilds standard training to all of our staff.

Our staff have or are undertaking  a range of awards, all of these awards require our staff to demonstrate an knowledge and  understanding of their sector as well as demonstrating performance to a nationally recognised standard in their specific job role.

They are assessed against C&G and Pearson Edexcel criteria and our commitment to training and development is such that we support all staff to achieve their chosen goals.

The range of awards our staff have or are undertaking is listed below:

Customer Service Levels 2 & 3:
These awards aim to support our training and development by ensuring that staff are working to standard in such areas as :

– Legislation, regulation and procedures to follow in customer service
– Working in customer service
– Understand how to deal with queries and requests
– Communicate customers problems with others
– Dealing with customers face to face
– Communicate effectively with customers
– Work with others to improve customer service
– Develop own and others customer service skills
– Lead a team to improve customer service

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The level 2 City & Guilds NVQ Certificate in Customer Service qualification aims to build on or recognise good practice in customer service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery.

Anyone dealing with internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the processes designed to make their role effective.

Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

The level 3 City & Guilds NVQ Diploma in Customer Service qualification aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation.

Candidates are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Staff will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

The Pearson BTEC Level 2 Diploma in Team Leading (QCF) is for learners who work in the business and professional management sector.

It gives learners the opportunity to:

– Develop and demonstrate competence as a Team Leader, Section Leader, Floor Leader, Trainee Supervisor, Call Centre Team Manager or Supervisor

– Develop and demonstrate the skills and knowledge to develop the core competencies of the roles above, including team leadership styles, team dynamics, problem solving, providing support, managing the work of teams and communication techniques

– Develop personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS)

– Have existing skills recognised

– Achieve a nationally-recognised Level 2 qualification

The Pearson BTEC Level 3 Diploma in Management (QCF) is for learners who work in, or who want to work in management roles such as Section Manager, First Line Manager, Assistant Manager, Trainee Manage and Senior Supervisor.

It gives learners the opportunity to:

– Develop and demonstrate technical and wider sector-related knowledge to underpin competence in the job roles stated above. This includes principles of equality, diversity and inclusion, the principles of leadership and management and the principles of people management.

– Develop and demonstrate a range of technical skills and behaviours that support competence in the job roles stated above. This includes managing personal and professional development, supporting equality, diversity and inclusion in the workplace and managing team and individual’s performance.

– Have existing skills recognised

– Achieve a nationally-recognised Level 3 qualification

– Develop their own personal growth and engagement in learning through the development of personal, learning and thinking skills (PLTS).

We hope you agree that if we invest in our staff then that investment will show itself in the service we give and allow you to have the best possible experience with us here at Oliver’s.